Reference

Terms & Conditions for your b318 account

These Terms & Conditions explain how your b318 account works, what you agree to before using it, and how we handle access in India.

India accessLocal lawAccount useWallet terms

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Local-law access and account rules

b318 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We apply these Terms & Conditions only where local law allows access, and the account rules can differ if a state or territory sets a tighter standard. When you register, you confirm that the details you provide are yours, that your wallet trail matches your account

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name, and that you will not try to bypass checks we use to protect the service. If we spot a mismatch, a duplicate account, or a request that conflicts with the terms, we may pause the account until the matter is resolved. Changes to the terms
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take effect when we publish them on the site, so it helps to revisit this page before you send UPI, Paytm, or PhonePe funds or ask for account changes. Any dispute is handled under the version of the terms that was active when the relevant action
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happened, unless local law says otherwise.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Ask us about your terms

If a clause needs a plain answer, reach us through the in-account message box, the email address shown in your profile, or the contact form on our site. Keep your registered phone and email ready, because we use them to match the request to the right account and to keep a clean record of the conversation. We reply in clear English and keep the thread attached to your account for follow-up.

Team online

In-account message

Use the message box in your account when you need help with a clause, a change request, or a mismatch on record. It keeps the discussion tied to the same login and makes follow-up easier.

Email support

Send the account email shown in your profile if you need a written trail. Include your registered name, phone, and the section you want checked so we can answer faster.

Contact form

Use the web form for questions about acceptance, eligibility, or amendments to these terms. It routes the request into our support queue and keeps the time stamp with your case.

RECORDS AND ACCESS

Data, cookies and account records

We keep only the data needed to run the account, check requests, and meet legal duties.

Data scope

We collect only the details needed to open, secure, and service your account, plus the records required to handle disputes…

Cookie use

Cookies remember your language choice, session state, and a few site settings so the page behaves the way you left…

Login security

We log sign-in attempts, device clues, and password resets so we can spot unusual access and protect the account.

Record retention

Support threads, wallet records, and dispute files are kept only as long as we need them for service, audit, tax…

Change requests

If you want a correction to your name, phone, email, or other account detail, send it through the in-account path…

Access control

Only staff who need the record for support or compliance can see it, and access is logged.

Common questions on terms

These questions cover the points people ask us most often about access, records, corrections, and changes to these terms. Read them with the main page so you know how your account is treated, how long we keep records, and what to do if a clause or action needs a closer look. If your situation is not covered here, use the contact path in your account and we will check it against the current terms.

If local law allows access in your state or territory, you can accept these terms only when your details match the account and you meet the minimum age required where you live.

Yes. We may revise the terms when our process, risk checks, or legal duties change. The version on the site is the one that applies from the time it is posted.

If your details are wrong, pause any request that depends on them and send a correction through your account. We may ask for proof before we update the record.

We store account data, login logs, and support history to run the service, check disputes, and meet legal duties. We do not keep it longer than needed for those purposes.

Support threads, wallet records, and dispute files stay only for the period needed to handle the account and satisfy legal duties. After that, we reduce access and archive them.

You can ask for a correction, a copy of the relevant account record, or a status check on a pending request through the contact path in your profile. We answer after verifying the profile first.

If local law changes or a rule in these terms stops matching your region, we adjust the affected part and keep the rest in place where the law lets us do that.

Terms & Conditions for your b318 account

Ask us about your terms

In-account message

Email support

Contact form

Data, cookies and account records

Data scope

Cookie use

Login security

Record retention

Change requests

Access control

Common questions on terms

01 Who can accept these terms?

02 Can b318 change the terms later?

03 What if my details are wrong?

04 How do you keep account data?

05 How long do records stay?

06 How do I request corrections?

07 What if local law changes?

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