Reference

How b318 handles your data

This privacy policy explains how b318 collects, uses and protects the data linked to your account, device and payments.

Data useCookiesAccess requestsLocal law

What this policy covers in India

b318 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains the data we collect when you open an account, log in, move money through UPI, Paytm, PhonePe or Google Pay, and send us a message. We may keep your name, contact details, device signals, IP address, session logs, payment references and any files

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you send for verification. We use that data to run the account, stop abuse, fix errors, answer requests and meet legal duties that apply in India or in the place where you use the service. We do not sell your data as a product. We share
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it only with service partners that help us run payments, security and support, or when lawfully required. If you close the account, some records stay with us for audit, dispute handling and tax checks for the period the law requires.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Where to send privacy requests

If you want to ask about access, correction, deletion or consent, write to us through the contact form or reply from the email linked to your account. We check the details on the request first so we can protect your data from anyone else. For faster handling, include the account email and a short line about the change you want.

Team online

Email support

Send your privacy request from the email tied to your account. We use that address to confirm it is really you, then we move the request to the team that handles data access, correction and deletion.

Contact form

Use the form if you want a written record of the request. Add the account email, the change you want and any date range that helps us find the right records quickly.

Chat desk

If you are already signed in, start a chat and ask for privacy help. We can point you to the right path for a data copy, a correction, or a question about retention.

SAFE HANDLING

Controls we keep in place

We keep privacy handling narrow. Only staff who need access can see account records, and they work through logged tools rather than loose files.

Data collection

We collect the details needed to open and run your account, verify requests, process payments and answer support messages.

Cookies

Cookies and similar tools help us keep you signed in, remember preferences and see where a page fails.

Account security

We protect account changes with login checks, device signals and manual checks when details do not match.

Retention

We keep records only for as long as needed for service use, complaint handling, anti-fraud checks and local legal duties.

Access and correction

You can ask for a copy of the data we hold, request a correction, or ask us to stop using…

How to contact us

Send privacy requests through the email, form or chat paths listed on this page.

Common privacy questions for your account

These questions cover the parts of the policy that matter most when you join, use payments or ask for a data change. We keep the answers plain so you can see what we collect, why we keep it and how to reach us. If your question needs identity checks or a local-law check, we will ask for the minimum details needed and then continue through the right contact path.

We collect the details needed to open your account, confirm your identity when needed, process UPI, Paytm, PhonePe or Google Pay transfers, and respond to support requests. We avoid extra fields that do not help the service.

Payment records help us match deposits and withdrawals, spot failed transfers and answer disputes. We keep the minimum log needed for accounting, abuse checks and legal duties, then remove or de-identify it when the retention period ends.

Yes. Send a request through the contact paths on this page and we will first confirm it is really you. After that, we can send the copy in a reasonable format, subject to local law and other people's rights.

Cookies keep your session stable, remember language and reduce repeated logins. If you clear them, you may need to sign in again and set preferences again. We do not use them to collect more than the service needs.

We keep records for the time needed to run the account, settle disputes, meet legal duties and maintain security. After that, we delete or de-identify them according to our retention rules and the laws that apply to your location.

Use email, the form or chat listed here. Include the account email and the exact change you want, such as access, correction or deletion. We will verify the request before we act on it.

When local law limits access, we follow that law and explain the result to you. If a request can be partly completed, we do what is allowed and tell you which parts remain restricted.

How b318 handles your data

Where to send privacy requests

Email support

Contact form

Chat desk

Controls we keep in place

Data collection

Cookies

Account security

Retention

Access and correction

How to contact us

Common privacy questions for your account

01 What data do you collect from me?

02 Why do you keep payment records?

03 Can I ask for a copy of my data?

04 How do cookies affect my session?

05 How long do you keep my records?

06 How do I contact b318 about privacy?

07 What happens if local law limits access?

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